At She’s Chasing Zoe, we want you to love every product you receive. If something isn’t quite right, we’re here to help. Please review our returns and refunds policy below.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original condition, and in the original packaging.
- Digital products (such as downloads, templates, or devotionals) are non-refundable once delivered.
How to Initiate a Return
To start a return, please email us at [email protected] or [email protected] with:
- Your order number
- The item(s) you wish to return
- The reason for the return
We’ll provide instructions on how to send your item back.
Refunds
- Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable.
Exchanges
Need a different size, color, or product? We’re happy to exchange eligible items. Please contact us at [email protected] or [email protected] to arrange an exchange.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 7 days of delivery. We’ll make it right by sending a replacement or issuing a refund.
Non-Returnable Items
- Digital products (downloads, templates, devotionals)
- Gift cards
- Clearance or final sale items
Questions?
We’re here to help! Reach out anytime at [email protected] or [email protected] and we’ll gladly assist you.